If it is convenient, I kindly suggest you copy the file data to a newly created file to check the result. I'd like you to provide the version number of the Word for Mac application and the Mac operating system for our reference. If yes, may I know whether the issue occurs in the specific file? If you create a new file with your Word for Mac application,Įdit it, save it, reopen it, format the font and alter the font types, what's the result? Please beware of scammers posting fake support numbers here.įrom your description, it seems that you can't alter font types and format the text in the specific document template.